Privacy Policy

TT Hair Co operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details — name, address, billing address, shipping address, phone number, and email address.
• Financial information — credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information — username, password, security questions, preferences and settings.
• Transaction information — items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us — information you include in communications with us (e.g. customer support inquiries).
• Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you — creating an account, using the Services, communicating with us.
• Automatically through the Services — from your device and through cookies and similar technologies.
• From our service providers — when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services — processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns/exchanges, personalising the shopping experience.
• Marketing and Advertising — sending marketing communications and showing online ads based on your activity.
• Security and Fraud Prevention — authenticating accounts, securing payments, detecting and investigating fraudulent or unsafe activity.
• Communicating with You — customer support and maintaining the business relationship.
• Legal Reasons — complying with law, responding to legal process, enforcing terms/policies.

How We Disclose Personal Information

We may disclose personal information to:

• Vendors and other third parties performing services on our behalf (IT, payments, analytics, support, fulfilment/shipping).
• Business and marketing partners for advertising purposes. You can opt out of targeted advertising sharing via our data-sharing opt-out page.
• Third parties when you direct or consent to disclosure (e.g. shipping, social media integrations).
• Affiliates or our corporate group.
• Parties involved in a business transaction (merger, bankruptcy), or as required to comply with legal obligations or protect the Services and our rights.

Third Party Websites and Links

The Services may link to third-party websites or platforms. We are not responsible for the privacy or security practices of sites we don't control.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents/guardians may contact us to request deletion of a child's information.

Security and Retention of Your Information

No security measures are perfect. We recommend not using unsecure channels for sensitive communications. Retention periods depend on account needs, service provision, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on where you live, you may have rights including:

• Right to Access / Know
• Right to Delete
• Right to Correct
• Right of Portability
• Right to Opt Out of Sale or Sharing for Targeted Advertising
• Managing Communication Preferences — unsubscribe from promotional emails anytime

UK/EEA residents additionally have:

• Objection to Processing and Restriction of Processing
• Withdrawal of Consent

We will not discriminate against you for exercising these rights, and may need to verify your identity before processing requests.

Complaints

Contact us with any complaints about our data practices. EEA residents can find their local data protection authority via the EDPB website.

International Transfers

We may transfer, store, and process your personal information outside your country of residence, relying on recognized transfer mechanisms (e.g. Standard Contractual Clauses) where required.

Changes to This Privacy Policy

We may update this policy periodically and will post the revised version with an updated "Last updated" date.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us.